Posting Date:   February 1, 2019
Start Date:   Immediate
Hours:   ~20 hours / week


Position Overview
Jiva Consulting is seeking a IT Support Person who will support team and client work in documenting technical processes. We are seeking individuals who have backgrounds in science, engineering, technology or math. Experience writing business or educational documents, editing materials, and managing clients is an asset. The IT Support Person will work closely with other team members, including writers, analysts, editors, designers, and subject matter experts (SMEs) to develop documentation. The IT Support Person will have a key role in ensuring that a consistent and high quality of work is delivered both internally and externally to clients.

Primary Responsibilities
• Take a proactive approach to understanding technical information and business function
• Analyse content to design the best method for clear and accurate knowledge transfer
• Eliminate non-essential content and create concise, accurate, and effective content
• Conduct quality control and test software and systems at various stages of development
• Prepare and support the Project Manager for review sessions to ensure focus and timely results
• Own and manage document development processes and effectively manage time and deadlines
• Collaborate with team members to define objectives, guide processes, and engaging interactions within project constraints
• Contribute to a systematic design and development model to improve resources and minimize the development time for future materials

Research Skills
• Strong research and organizational skills with attention to detail
• Ability to analyse process models and identify potential areas for improvement
• Knowledge and skills required to document and present technical processes visually and through text

Computer Skills
• A strong understanding of Windows
• Familiarity with standard applications and software including Microsoft Office, Office 365, and SharePointt

Collaborative Skills
• Team-oriented with an ability to work in a highly collaborative environment
• Exhibits enthusiasm, promotes a team environment, and fosters an atmosphere of trust 
• Highly developed verbal and written communication skills and ability to communicate to colleagues and clients
• Excellent time management skills and ability to work on multiple, concurrent projects

Personal Characteristics
• Understands own strengths and weaknesses and strives to continuously learn and improve
• Identifies as a self starter with initiative who demonstrates accountability for performance and results
• Approaches problem solving fro a variety of angles
• Makes sound decisions to achieve creative and innovative solutions
• Projects confidence when engaging and presenting, one-on-one and in groups
• Embraces a high performance, customer-focused culture based on exceptional listening skills
• Has a positive outlook towards change and the ability to adapt to a dynamic environment and client requirements

The hourly rate for this position is $20 / hour.
We also support flexible, innovative work models with some unique benefits. Further details will be discussed in a personal interview.

Please send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it.. Due to an overwhelming response to our past postings, only selected candidates will be contacted for interviews. If you do not hear form us within two weeks, please accept our regrets.

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