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At Jiva, we strive to ensure complete customer satisfaction. Please do not hesitate to contact us with any concerns: Even if your refund does not meet the refund policy criteria described below, we will do our best to help you.


Online Courses

A refund will be issued for the purchase of any online course if:

  1. The request for a refund is made within 150 days of the purchase date, and
  2. The course has been used for less than two hours according to our records.

Course Cancellation

Jiva’s Centre for Pipeline Knowledge reserves the right to cancel any course due to inadequate enrollment or due to events beyond our control. If a course must be cancelled, participants will be informed by telephone and/or email with as much notice as possible. Participants may then reschedule for another course or receive reimbursement of the course fees.

 

Classroom Courses

A refund will be issued for the purchase of any classroom course if:

  1. The request for a refund is made within 150 days of the purchase date, and
  2. The request for a refund is made at least 14 days before the class start date, and
  3. The online course has been used for less than two hours according to our records.*

*If the online materials have been used for more than two hours, the purchase is still eligible for a refund of the difference between the cost of the classroom course and equivalent online course.  


Course Fees

Course fees may vary across offerings due to a variety of factors. Advertised costs are subject to change without notice. However, course fees will not change once registration is complete and a receipt has been issued.


Course Cancellation

Jiva’s Centre for Pipeline Knowledge reserves the right to cancel any course due to inadequate enrollment or events beyond our control. If a course must be cancelled, participants will be informed by telephone and/or email with as much notice as possible (at least 14 days before the first day of the classroom course). Participants may then choose to reschedule for another course (if available) or be reimbursed for the course fees.


Course Capacity

Jiva’s Centre for Pipeline Knowledge reserves the right to refuse students once a course has reached capacity. When appropriate, a waiting list will be provided.


For questions about the refund policy or course cancellations, please email This email address is being protected from spambots. You need JavaScript enabled to view it., submit a ticketat our website to have us call you, or call us at 1-403-245-1140.

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